Refund policy

Thank you for shopping with The Scented Melt Co! We take great pride in creating high-quality home fragrance products with care and attention to detail. Your satisfaction means everything to us.

🕯️ Returns & Exchanges

Because our products are handmade we do not accept returns or exchanges for change of mind once an order has shipped.

However, we always want you to be happy with your purchase. If your order arrives damaged, incorrect, or defective, please contact us within 14 days of delivery so we can make it right.

💌 How to Request a Replacement or Refund

If there’s an issue with your order:

1. 
   Email us at thescentedmeltco@gmail.com with your order number.
   
2. 
   Include a brief description of the issue and, if applicable, clear photos of any damage or defects.
   
3. 
   We’ll review your request and respond within 1–3 business days.
   

If your claim is approved, we’ll offer a full or partial refund, depending on the situation.

📦 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

• 
  Used carpet fresheners, soy wax melts, room sprays, hoover discs and wax melt & oil burners
  
• 
  Custom or personalised orders
  
• 
  Sale or clearance items
  

❤️ Our Promise

We stand behind our products and care deeply about your experience. If something isn’t right, please reach out — we’re always happy to help make it right.